Business Systems Analyst
The Business Systems Analyst (BSA) has two primary responsibilities. One is to ensure maximum system uptime so that the Order Management (OM) team and our customers can easily process orders and returns and the other is to lead digital projects that explore new ways to use technology to reimagine the customer and employee experience. Both of these efforts are to ensure that our medicines will be delivered for the benefit of our patients and that customers, employees, and patients will be delighted by their experience with ***.
YOUR KEY RESPONSIBILITIES:
* You will provide excellent first level and second level (escalations) systems support for both internal and external users that are managing orders, reverse logistics or receiving customer care.
* You will establish and maintain collaborative partnerships with the team, partners, and vendors to ensure that the Order Management systems are running optimally and efficiently. Systems include; SAP, SalesForce Service Cloud, Hybris, Value Track, Electronic Data Interface (EDI)/Business to Business (B2B) layer and Medallia.
* You will lead and/or participate in system upgrade, user improvement, technical enhancement or launch readiness projects and facilitate efforts to optimize master data, gather audit information and fulfill reporting requests.
* You will collect, analyze and synthesize business process and system needs across the team and help to prioritize and communicate these needs to our partners/vendors. You will be solving for ambiguous situations using strong analytical and problem-solving capabilities & skills.
* You will lead digital projects that explore new ways to use technology to delight end-users and reimagine the customer, employee, and patient experience.
You will communicate the current status of systems issues and projects, including timing, prioritization, testing, resource needs, training requirements and process impacts.
WHO YOU ARE:
* You are required to have a Bachelor Degree in Information Systems, Engineering or related field with a minimum of 2 to 4+ years’ related work experience in business process analysis, systems development, IT project management, preferably gained in the pharmaceutical/biotechnology or related industry.
* You have a solid understanding and can demonstrate proficiency in the sales portion of the SAP Sales and Distribution (SD) module or other Enterprise Resource Planning (ERP) system. You should have at least 2-3 years of SAP SD or order to cash experience. Additional systems such as Salesforce Service Cloud, Value Track, EDI/B2B are a plus; working IT knowledge, not necessarily a programmer.
* You demonstrate an orientation to teamwork and customer service and you partner well with others by developing collaborative working relationships.
You communicate and present well with a demonstrated ability to communicate complex business and analytical findings to a variety of levels within the organization.
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
Job Title
Job Responsibilities
As a member of Gilead's global LIS program team, the individual will provide system administration and support skills with an understanding of industry practices for BIOVIA LIMS/LES and ELN application support in GxP environment. Resource will assist in coordination with the LIS team in resolving issues and enhancement requests reported by the Gilead user community.
This role specifically:
• Helps maintain the health of the currently released BIOVIA Laboratory Execution System(LES)/Electronic Laboratory System (ELN) system in the production environment, ensuring system performs its intended functions accurately and reliably.
• Provides end-to-end support for tickets requiring system change (requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution)
• Follows existing Gilead support processes, procedures, and systems consistent to organizational compliance practices and relevant regulatory requirements (i.e., 21CFR Part 11) such that the system remains in a controlled, validated state
• Will take LES/ELN support calls from the user community through phone, email, and face-to-face to answer application usage questions, investigate application behavior, and determine if the issue is a:
• will enter support 'tickets' into Gilead support systems for tracking, prioritization , and management to closure
• Assists in the establishment and application of best practices in support management activities, both in the support systems used to track and manage support requests, and in making recommendations to improve the actual processes used to execute the Gilead support life-cycle, from user requests for change to deployment of that change.
• Assists in the establishment and application of best practices in change management, including how changes are approved and implemented, and how objects are tracked, managed and promoted.
• Communicates to Gilead leadership regarding system status, concerns, and ideas for continued improvement of the Lab Systems implementation.
• Follows Gilead configuration management and promotion processes between environments (dev, test, prod) to keep instances in sync as required.
Has good customer support and communication skills
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
Collect and analyze environmental and/or critical utility samples
Retrieve and deliver samples for incubation
Data entry into LIMS system
Ensure supplies and equipment are available to meet production schedules
Process samples under laminar flow hood
Read off environmental tests (for air, surface, personnel)
Data trending and analysis
Self-starter
Ability to work under pressure in a dynamic environment
Good documentation practices (GDP)
Ability to work as a team member
Previous sample processing experience in school or in a laboratory setting
Source: Job Diva – Job Listing
Administration of program mechanisms: issuing reports for recall of precision measurement and test equipment, initiation of quality investigation forms associate with out of tolerance instruments, service scheduling between vendors and internal customers for onsite visits, and routine status communications to key stakeholders.
Data processing, and documentation review of calibration records into asset management software; ensuring good documentation practices (GDP) has been performed to ensure accuracy and correctness; in accordance with Roche policies and procedures.
Maintains, and updates data within asset management database(s) associated with equipment records to promote compliance with regulatory requirements: This includes but is not limited to processing routine customer change requests, project updates associated with constant improvement initiatives, and internal corrective/preventative updates.
Shipping, receiving, and tracking of packages associated with the transportation of portable precision measurement and test equipment to and from external calibration vendors.
Gathers data associated with program performance; including but not limited to vendor performance (Key Performance Indicators, and Service Level Agreements), cost, and quality.
Customer service as needed to support internal customers with program related issues.
Identifies opportunities for improvement and contributes to constant improvement of processes within the Calibration Department
Other duties as assigned
Strong written and oral communication skills.
Proficient in use and application of computer software; such as MS Excel, MS Access, MS Word, and Google applications.
High level of "attention to detail".
Well organized.
Possesses high level of interpersonal skills, and work well in team environment.
Experience in use and maintenance of calibration asset management software (SAP CaMa, Blue Mountain Regulatory Asset Manager, etc…).
Able to work collaboratively in a team environment
High School Diploma or GED, or Associates Degree in related field, or equivalent combination of education and work experience.
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
Source: Job Diva – Job Listing
This role specifically:
• Helps maintain the health of the currently released ValGenesis system in the production environment, ensuring system performs its intended functions accurately and reliably.
• Provides end-to-end support for tickets requiring system change (requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution)
• Follows existing Gilead support processes, procedures, and systems consistent to organizational compliance practices and relevant regulatory requirements (i.e., 21CFR Part 11) such that the system remains in a controlled, validated state
• Will take ValGenesis support calls from the user community through phone, email, and face-to-face to answer application usage questions, investigate application behavior, and determine if the issue is a:
1)System use, system behavior, or documentation issue requiring additional training to provide understanding of system functionality, and/or updates to documentation to resolve
2)System administration issue – user privileges, paths, directory maintenance, background/scheduler server, log files, backend server troubleshooting
3)System functionality enhancement change request – functionality not in system, system not behaving as desired, new functional addition requests
4)Business concern requiring a management or technical decision which cannot be resolved by changing system
• Will enter support 'tickets' into Gilead support systems for tracking, prioritization, and management to closure
• Assists in the establishment and application of best practices in support management activities, both in the support systems used to track and manage support requests, and in making recommendations to improve the actual processes used to execute the Gilead support life cycle, from user requests for change to deployment of that change.
• Assists in the establishment and application of best practices in change management, including how changes are approved and implemented, and how objects are tracked, managed and promoted.
• Communicates to Gilead leadership regarding system status, concerns, and ideas for continued improvement of the ValGenesis implementation.
Has good customer support and communication skills
Good understanding of Computer System Validation is a plus
Source: Job Diva – Job Listing
| Duties: |
Position Summary: The Technical Transfer is a manufacturing based group that transfer designs, products, technologies, and equipment where applicable into production at the site. The technical transfer engineer leads / supports the creation and implementation of the manufacturing processes for newly developed or acquired products. The technical transfer engineer collaborates with the Manufacturing Technical Operations (MTO) and Manufacturing, Science and Technology (MS&T) resources, guides them and coordinates the day to day activities that culminate in a successful transfer of the product, process, or project into the manufacturing environment. The technical transfer engineer works closely with a large cross functional team including: R&D, purchasing, planning, manufacturing engineers, line supervisors, quality engineers, and supervises/monitors and completes the transfer activities. The technical transfer engineer works under the guidance and reports to the Technical Transfer Lead. The technical transfer engineer coordinates activities, generates procedures and work instructions and reviews work product (design, documentation, validations, data) of technical stewards, and validation engineers that are assigned to the product, process, or project being transferred. The technical transfer engineer participates in design reviews and engages the appropriate subject matter experts to ensure designs can be manufactured to specification, yield, reliability, and cost. |
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Source: Job Diva – Job Listing
** FULLY REMOTE
** Max Bill Rate – $175/hr. If you have candidates that are billing at a higher rate than this, forward to us via email for review.
** Weekly Hours – Flexible for either part-time or full-time. At least 15-20 hours per week firm requirement
Source: Job Diva – Job Listing
Summary
Working in an agile ecosystem, the SecOps Support Engineer comfortably uses their networking expertise and understanding of the dynamic environment with a variety of technologies, people, and processes to expediently troubleshoot and resolve Zscaler reported issues by asking the right questions in the right scenarios and engaging with the right technical groups as needed.
The successful candidate thrives on the challenge of troubleshooting, isolating, and resolving networking, systems, or applications related issues and has the uncanny ability to connect and communicate effectively and clearly with relevant groups from users to technical groups to management. S/he has the ability to develop creative solutions for systemic problems and is not afraid to propose them to management.
When not slaying or taming the Zscaler dragon, the candidate enjoys managing and perfecting the security ticket queue for reduction in count, adherence to SLAs, and accountability. Additionally, the SecOps Support Engineer ensures operational excellence by executing systems admin tasks using runbooks with the hopes of developing a better one if required or enhancing existing ones.
About the Role
Ability to develop solutions for systemic problems
Instill fearless creativity and not afraid to propose innovative solutions to management
Effectively manage, triage, and resolve Zscaler support tickets escalated to the security team in a timely manner
Coordinate with users and relevant technical teams to troubleshoot escalated support issues
Provide Zscaler administrative duties such as configuring firewall and URL filtering policies via change control process
Assess and analyze configurations and alerts for tuning recommendations and/or for promotion key alert(s) to possible detection rules
Develop new runbooks and update existing support content
Provide weekly activity report and update monthly KRIs
Perform security systems administration tasks using existing runbooks
Perform security queue management via provided guidance
Other duties as assigned
Technical Skills
Minimum 3-year of Zscaler Internet Access (ZIA) engineering and administration experience
Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
Minimum 2-year of cybersecurity experience and familiarity with tools and processes such as SIEM, EDR, NDR, incident response, etc.
Experience with operating systems such as Macs, Windows, and Linux
Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR, etc).
Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
Working Knowledge of networking and security products and enterprise Network Infrastructure
Familiarity with Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
Authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated
Zscaler certifications preferred, ZCCA-IA Security Specialist & Zscaler Certified Cloud Administrator – Internet Access
Soft Skills
Excellent written and verbal communication skills
Excellent people engagement and teamwork
Think outside the box
Nice to Have:
Experience in incident response, threat triage, log analysis, and data correlation
Experience in cloud access security broker (CASB)
Experience in other Zscaler products such as ZDX, ZPA, etc
Experience or familiar with cloud security
You may also have:
Zscaler Certified TAC Associate – Internet Access (ZCTA-IA)
Zscaler Certified Cloud Professional – Internet Access (ZCCP-IA)
CompTIA Network+, CCNA, CCNP
Security+
Wireshark Certified Network Analyst
Source: Job Diva – Job Listing
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