Provide timely, accurate and balanced first point of contact medical/scientific and technical information for telephoned and video conference (Real Time Medical Information) medical questions and issues in real time; document medical inquiries; create positive customer interactions; capture potential adverse events; and provide disease state and product training to internal groups. Provide high-quality review of promotional materials involving *** Mature products.
As part of the Materials Approval Process team, attend face-to-face meetings as required. The candidate must be able to (1) ensure materials are scientifically accurate, current, and properly substantiated and referenced; (2) ensure material is scientifically rigorous and presented with appropriate context; and (3) ensure material is scientifically understandable for intended customer audience, and aligned with the informational requests of health care professionals.
Coordinate information flow from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal *** personnel and external customers (health care professionals). Research and respond with written and oral inquiries from internal and external customers.
Proactively develop medical response documents, create unique responses, and revise/update existing documents in database. The candidate must also be able to do the following: (1) search, evaluate, and summarize the published medical and scientific literature; (2) work independently yet ensure strategic alignment of information with key internal stakeholders and experts, as necessary; (3) identify emerging medical trends, marketplace issues (e.g., Medical Inquiry Trends, Business Intelligence) and quality assurance issues and share with appropriate *** personnel; and (4) participate in the creation of, and ensure adherence to, departmental and corporate policies and quality standards.
Customer-oriented approach and ability to effectively work in cross-functional teams and flexible movement through therapeutic areas.
Strong knowledge of medical terminology, pathophysiology, pharmacology, and pharmacotherapeutics.
Knowledge of drug information processes and adverse event reporting regulations a must.
Computer literacy is required.
Excellent verbal, written, and telephone communication skills.
At least 1 to 3 years of experience in a drug information setting is preferred.
Source: Job Diva – Job Listing