Help Desk Technician I (19-00938) – MA – Cambridge

General Summary: Provides IT scientific support for all desktops, laptops and peripherals. Responsible for installing and troubleshooting PC hardware and software. Support of scientific applications. Perform various computer systems administrative tasks.Principal Duties and Responsibilities• Provide first level support to all PC hardware and software problems.• Configure and install new computer and related equipment.• Provide IT support during on-boarding and off-boarding employees.• Support end-users/remote users on variety of technical problems.• Provide AV/meeting support to cross-functional teams.• Maintain accurate computer inventory & identify, research, & resolve technical problems.• Track & monitor problems to ensure a timely resolution and document each helpdesk ticket.• Troubleshoot system problems, routine administration tasks, end-user support, PC operating system configuration support & software installs & upgrades.• Provide IT support for laboratory instruments and support end-users in the laboratory environment.• Manage network printers and printer support vendor.Job Qualifications & required skills• BS in Management Information System/Computer Science preferred.• 2+ years’ experience working in a helpdesk support environment• Experience with helpdesk ticketing system.• Ability to configure and deploy systems with a disk image/cloning application.• Experience providing meeting support, troubleshoot AV equipment.• Strong understanding of Active Directory, create, disable and maintain users and computers.• Ability to prioritize & manage several tasks and maintain effective work relationships in a team environment.• Troubleshooting skills and the ability to learn and perform in a fast paced environment.• Excellent customer service and communication skills to effectively solve customer IT related issues.• Previous experience providing support to end-user in a biotech industry preferred.• Previous experience providing support in a laboratory environment, troubleshooting lab instruments and applications preferred.
Source: Job Diva – Job Listing

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