Business Systems Analyst II (19-00865) – CA – Vacaville

Mission
As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.
What you’ll be working on
Understand and owns every aspect of the service delivery, governance and performance
Face to the business for operational services and the initial single point of contact and escalation for operational service issues
Responsible for driving continuous improvements to facilitate ‘good enough’ team output and elevating overall service experience
In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner
Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost
May act as squad lead for run squads (ops or devops)

The ideal candidate
Has business domain knowledge for the following area(s) in Biotech/Pharma Manufacturing
Passionate about learning, sharing and further developing ‚best practice‘ and embed it as ,next practice‘ to achieve greater impact
Good enough instead of perfection
Exhibits servant leadership behavior, self-aware leader and a flexible team-player
Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset
Source: Job Diva – Job Listing

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