Business Systems Analyst II (19-00861) – CA – Vacaville

POSITION SUMMARY:
The Business Systems Support Analyst is responsible for data administration, maintenance and user support for project and financial management reporting tool.  

DUTIES AND RESPONSIBILITIES:
Customer Service:
* Triage and respond to user requests in a timely, professional and effective manner.
* Engage other support technicians as necessary to drive customer requests to rapid and total completion Administration:
* Responsible for data administration of PLANisware
* Create user accounts and ensure appropriate authentication methods and security measures are in place Reporting, Documentation & amp; Analysis:
* Develop and maintain Reports and Report definitions
* Provide ad hoc reporting needs to support business decisions and operations
* Maintain and update current procedural documentation
* Gather, analyze and document business requirements and develop detailed functional requirements for Clarity and Business Objects
* Document and maintain current and future Project Financial and Resource Management processes
* Perform gap and impact analysis of new or changing business processes
* Analyze and provide functional resolutions to any data issues in Business Objects Financial and Resource Management reports Team Work:
* Work as part of a project and functional team to coordinate and execute excellent user support
* Communicate regularly with technical, applications and operational staff to provide support-level feedback
* Work with the application support / development teams on major changes that may impact users
* Interact with development teams to ensure understanding of business requirements
* Support the successful implementation of technical solutions by providing business process analysis design, detailed requirements definition alignment and user acceptance facilitation

KNOWLEDGE, SKILLS AND ABILITIES:
* Process Development/CMC knowledge
* Strong understanding of database structures and table relationships
* Must have strong communication skills; recognized as a subject matter expert
* Strong analytical, documentation, and knowledge transfer skills*
* Excellent interpersonal skills and customer service skills
* Highly organized individual with exceptional task management and follow-up skills
* Must be able to easily interface with the user community
* Must be an excellent team player
* Must be an independent worker with superb time-management skills and foresight to deliver quality results with minimal guidance *
* Must have Mastery-level or Proficiency-level English verbal and writing skills – Experience and comfort in working in a global project environment with business and IT project team members – Good communication and collaboration skills
Source: Job Diva – Job Listing

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