Global Technical Development (PTD) is an organization integral for the mission of Roche to develop meaningful medicines for patients. Therefore, PTD actively collaborates and develops innovative technical solutions to bridge early-stage, late-stage and commercial product needs.
PTDO Informatics Team is responsible for a broad range of IT services and support across small and large molecule technical development, device development, analytical sciences, business operations and supply chain in PTD. We provide lab information management systems, data management solutions and web applications to support PTD functions.
Reporting to the Principal Systems Manager TD Global Head of Informatics, the position will be accountable for business analysis, software upgrades, informatics operational support, defining business requirements for new/enhanced functionality, maintenance of the system configuration and associated documentation, and implementation support. The incumbent will work closely with Roche Global Informatics to deliver quality services. He/she must be customer-service oriented, sensitive to the IT needs of the client groups.
Under the supervision and direction of IT Manager execute on IT/Informatics support requests. Assist in new request/project scope analysis, preparation of proposals, vendor and solution evaluation.
Work closely with scientific staff to understand their information management needs and collaborate with informatics/ infrastructure personnel to deliver on those IT/informatics needs.
Experience in handling multiple requests/projects that require interacting with user community and technical teams.
Create direct channels of communication to software and application developers that get the job done without constant managerial interjection
Demonstrated experience in providing IT support and solution implementation in scientific domain.
Develop scope documents, determine and document User/ Business requirements/Narrative Use Cases, User Stories for business processes, produce end user documentation and training materials.
Act as a coordinator to track, plan and deliver on IT tasks. Provide regular project progress and status to IT management and business stakeholder/interested parties.
Five years providing informatics solutions to business problems, developing and managing IT systems with a focus on IT solution delivery, quality IT support and client services in biotech, pharmaceuticals, medical device, diagnostic, management consulting or other relevant industry.
Individual with excellent customer relationship management skills with an IT delivery service-minded attitude.
Demonstrated experience collaborating effectively across multiple IT functions and customer groups.
Demonstrated experience managing lab software for scientific domains including managing software and hardware requirements, software configuration, knowledge of networks, and lab instrument installation.
Working knowledge of software platforms used in GMP Quality Control Laboratories, pharmaceutical manufacturing, applicable FDA guidance, and 21 CFR.
The successful candidate will be a strong team player, proactive, outgoing and detail-oriented with excellent organizational & follow up, problem-solving and written/verbal communication skills.
Source: Job Diva – Job Listing